Frequently asked questions
How much does shipping cost?
Shipping is £3, or free over £20
Which shipping method do you use?
We use Royal Mail 2nd class standard delivery, which should take 2-5 working days. Please be aware that there may be delays due to the current situation with COVID-19 and some orders might take longer to arrive. Please order well in advance to avoid disappointment.
How long until my order is dispatched?
Most items are made to order so please allow up to 10 working days for me to make and process your order.
What is your return policy?
Please get in touch within 7 days of receiving your order. I will accept refunds or exchanges on damaged, lost or incorrect items. Exchange will be made upon receipt of original item in suitable condition. Subject to availability.
Do you make custom orders?
Yes I do, please use the contact page or DM me on instagram to discuss custom orders.
Who makes your products?
I make every single item from start to finish. A lot of time, love and care goes into every single item.
What do you do to minimise your impact on the environment?
I try to keep my packaging as sustainable as possible by using biodegradable bubble wrap, recyclable boxes and tissue paper, and by shredding paper to fill the boxes with.
Other than purchasing something, how can I support you?
I really value your support, and you can support me in many ways including:
What are the dimensions of your products?
Dimensions are as follows. Please note all dimensions are approximate and will vary as each item is handmade.